Supportive services for clients that may be dealing with mental illness, substance use or have behavioural addictions concerns. We provide an environment where clients can have their concerns heard, and we work to develop a plan of action that uses a combination of harm reductions, abstinence-based strategies along with short-term counseling and case management support to ensure progress toward client goals. We also provide education on subtance use and wellness to client and their families/other supports. 

Help for clients with symptoms of mental illness an emotional difficulties. Using a “brief counseling model” we offer an immediate opportunity for therapeutic conversation within a short period of time. Our aim is to focus on the immediate needs and strengths of clients to work towards actionable solutions and creating a plan. 

Our case management services help provide ongoing support for clients with serious and long-standing mental health concerns. We work with clients to identify their needs, develop a care plan and support and monitor clients as they work through the care plan strategies. We focus on small actions that clients can take everyday to work towards health in all areas of life. Our clients care plan are developed in collaboration with a multidisciplinary team of professionals, committed to their health and wellbeing.

Multi-Disciplinary Team (MDT) The multi-disciplinary team provides culturally affirming, holistic integrated care for people from Black, African and Caribbean communities who are impacted by mental health and addictions. The Team is a collaborative group of professionals from various disciplines, who work together to deliver services that address an individual’s wellbeing while ensuring that approaches to care are informed by clients and are effective in meeting their needs. This team-based approach allows for seamless transitions between different services, allowing for the right care at the right time, by the right person. 

Assertive Community Treatment (ACT) is a team-based approach designed to provide comprehensive, community-based mental health supports and treatment for people living with serious and persistent mental illness who have not responded well to traditional outpatient mental health interventions.

ACT teams provide initial and ongoing assessments; holistic integrated case management supports including employment and housing assistance; family support and education; addiction services; and other services and supports critical to an individual’s recovery journey.

The ACT and EPI team consists of the following disciplines:

• Psychiatry – Conduct assessments, provide treatment and support
• Nurse – Provide health assessments and medication education and support
• Community Support Worker – Offer supportive counselling, crisis intervention and case management
• Peer Support Workers – Provide support from a lens of lived experiences
• Family Worker – Offer psychoeducation, mental health system navigation, family mediation and supportive counselling
• Addictions Support Worker – Provide assessment and treatment to address concerns with addiction
• Social Worker – Conduct assessment, individual and group intervention and treatment plans, crisis intervention to aid clients in achieving their identified goals.

Early Psychosis Intervention (EPI) is provided in a multi-disciplinary team-based approach to care to individuals ages 14-35 who have experienced a first episode of psychosis to lead fulfilling, satisfying lives within their community.

The purpose of the program is to provide support in achieving their recovery goals, education, minimize disruption and societal impact by reintegrating them into the community and school, and develop coping strategies. The program also offers various groups including social outings, therapeutic groups and skills building.

The ACT and EPI team consists of the following disciplines:

• Psychiatry – Conduct assessments, provide treatment and support
• Nurse – Provide health assessments and medication education and support
• Community Support Worker – Offer supportive counselling, crisis intervention and case management
• Peer Support Workers – Provide support from a lens of lived experiences
• Family Worker – Offer psychoeducation, mental health system navigation, family mediation and supportive counselling
• Addictions Support Worker – Provide assessment and treatment to address concerns with addiction
• Social Worker – Conduct assessment, individual and group intervention and treatment plans, crisis intervention to aid clients in achieving their identified goals.